Products purchased at Pisoftware Store can be returned within 7 days upon receipt of the product without any reason. The product has to be in unopened-factory condition and Pisoftware will only refund the full price of the product. Costs like custom fees and re-stocking fee will not be refunded. Pisoftware Store will offer you an exchange should there is any quality issues with the product within 7 days from the date of the completed transaction. We will refund you should there is no exchange unit. We will also be responsible for any costs incurred during this type of exchange and refund. Pisoftware Store would not provide refund or exchange for any product issues caused by customers, whereas you are welcome to contact Pisoftware Store Customer Service for any maintenance request. Fees and charges are subject to the evaluation of Pisoftware Store Customer Service.