Warranty Policy

Thank you for buying the products of our company. In order to protect your legitimate rights and interests and improve after-sales service quality, Pisoftware have made a warranty regulation. Please read it carefully:​

  1. This product is guaranteed for one year. During the warranty period, if the equipment fails due to poor quality or manufacturing problems, it can be repaired free of charge.
  1. In case of the following matters, Pisofttech has the right to refuse services or to collect material fees and service charges as appropriate:

    1)Malfunction or damage caused by improper use.

    2)Failure or damage caused by any repair operation that is not performed by Pisofttech Maintenance team.

    3)One year warranty expired.

  1. Please properly pack the product before any transportation. Pisoftware will not be responsible for the damage and loss caused by the transportation process.
  1. Warranty accepted only with a warranty card. Please send product warranty card together with Pilot Era when requires maintenance or parts replacement.
  1. Please send email to support@pisofttech.com before send any hardware back to us.